Last week on Tuesday, July 6 and Wednesday, July 7, we experienced site performance issues, including intermittent and slow access to Manymoon. We’ve spent the past several days reviewing the outage and wanted to give you more information on what happened and what we’ve done to prevent future events.
What happened:
Beginning last Tuesday, we saw exceptional growth and an unprecedented number of simultaneous users accessing the site. Our servers were unable to handle the increased demand, resulting in site slowness and unavailability. The root cause of the issue was how we handled user requests from the Manymoon Gmail Gadget.
What we’ve done:
The first thing we did was optimize how Manymoon handles requests from the Manymoon Gmail Gadget. We also made significant improvements over the past week to our infrastructure, by adding servers and upgrading our existing servers, allowing us to scale to handle the increased volume. In addition, we are improving our monitoring capabilities to be much more granular, so now we receive earlier warnings about potential issues before they arise. Finally, we we are adding resources to our support team, so that we are more responsive when these events occur, and will be able to better address your concerns as they arise.
We are truly sorry for the inconvenience. We know you count on Manymoon to get things done and this outage affected your ability to do so. Please contact us if you have any questions or if we can offer any additional information.
Thank you for your patience and flexibility as we grow.
The Manymoon Team
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